We’ve been doing this awhile. We know you have questions.
Frequently Asked Questions
How can I reserve an apartment?
Insert your personal information to reserve the apartment of your choice online. You will receive the booking confirmation right away. We will send you the complete confirmation with all details and instructions for the check-in before your arrival.
How can I pay the deposit?
It is not necessary to make a deposit to confirm a reservation if you provide us with a credit card as a guarantee for your booking. If you prefer not using your credit card, you can send us a wire transfer by bank.
Please note: A deposit will be required for reservations over New Year’s Eve. You can pay the deposit by credit card or wire transfer.
How can I pay the balance
The balance for the stay must be paid at check-in with cash or credit card (Visa, Mastercard, American Express).
What are the penalties for cancelling a reservation?
In case of total or partial cancellation or in case of changing the dates of your stay, the following charges may apply:
– From the booking date to 8 days before the arrival date: 0% of the total amount for the stay
– From 7 days to the arrival date: 100% of the total amount for the stay
The cancellation policy for the apartments of the Experience Collection follows these conditions:
– From the booking date to 31 days before the arrival date: 30% of the total amount for the stay
– From 30 days to the arrival date: 100% of the total amount for the stay
If we must cancel your reservation due to unforseen circumstances, it is our responsibility to inform you immediately and provide you with similar accommodation.
If you choose not to accept our offer, we will return 100% of your deposit.
Are there other guests in the apartment we reserved?
No. During your stay you will have exclusive use of the entire apartment including the kitchen and baths.
Can I reserve the apartment for less than a week?
Yes, the minimum stay varies from 3 to 5 nights according to the season. Week-long stays or longer are recommended because the cost per night decreases significantly!
Check in & Check-Out
When is check in? When is the apartment ready?
Check-in is granted from 4pm onwards.
If an early check-in is requested, it might be granted based on availability.
It is necessary to communicate with us at least 7 days before you arrive, through email or phone, your estimated arrival time in order to organize our staff for your check-in.
Is it possible to check-in late at night?
Yes, it’s possible to check-in between 9pm and 12am and between 6am and 9am at an additional cost of €35. Between 12am and 6 am the additional cost is €50.
What time is checkout?
You must check-out of the apartment before 11am.
Is it possible to leave bags in the apartment after 11am on the day of departure?
If no other guests are expected to arrive on the day of your check-out, it is possible to leave bags until 2pm at an additional cost of €50. If you would like to leave bags and continue to use the apartment after 2pm, the payment of an extra night is required.
Alternatively it is possible to leave your bags at not extra charge in our office, from Monday to Friday 9am to 6pm, at via Uffici del Vicario 33.
To confirm an extension it is crucial to call or Whatsapp our office a day before at +39 068 745 0447 (Mon-Sun 9am-6pm).
What is included in the cost of the stay?
The price includes: utilities, intial cleaning, sheets and towels (additional towels are provided for stays of more than 6 nights), IVA. For stays of more than 10 nights an intermediate cleaning and a change of sheets is included.
What are children rates?
Children under the age of 3 stay free of charge. Children 3 and up are charged the regular rate.
What other paid services are available?
Other paid services are available on request (one-time payment):
– Change additional towels and sheets (price for 6 people): €40
– Additional cleaning*: variable
– Baby stroller 30€
*Additional cleaning should be requested at the time of the reservation, and their costs change depending on the apartment.
Where can I find the keys to the apartment?
The keys will be given to you directly in the apartment during check-in. We’ll give you three sets of keys.
Do I need to pay a security deposit?
A security deposit is requested only in certain apartments and will be indicated in the email confirmation of your reservation.
The amount of the deposit must be paid in cash at check-in and will be entirely refunded at the end of your stay, provided there is no damage to the apartment or furnishings.
Can I arrive on any day of the week?
Yes, there are no predetermined arrival days.
What are the standard dimensions of the mattress (Italian bed size)?
The double mattress (~King) normally measures 1.60 m (63 in) in width, a “French” bed is 1.40 m (55 in), a “piazza e mezzo” (~Queen) bed is 1.20 m (47 in) and a single is 80 cm (31 in). In general the beds are 1.90 m (75 in) long and in some cases 2.0 m (79 in).
Are there sheets and towels in the apartment?
Yes, all of the apartments come with towels (3 per person: a bath towel, hand towel, and wash cloth) and sheets. For stays longer than 6 nights, twice as many towels are provided when you arrive and stays of more than 10 days receive an intermediate cleaning with clean sheets and towels already included in the total cost of the stay.
Is there a hair dryer and iron in the apartment?
Yes, all of the apartments have hair dryers (1 per bath), irons, and ironing boards.
Is there shampoo and soap in the apartment?
Yes, in the apartment you’ll find a courtesy kit for each guest with shampoo, soap and toilet tissue.
For apartments with centralized heat, what time does it turn on?
In apartments where heat is centralized, the thermostats function from the middle of November to the middle of March and times are determined by each building’s administrator. Generally the heat is turned on during the morning from 6-9am and the evening from 5-10pm.
Can I bring my pet?
Absolutely, with only a few rare exceptions. Specifically request to bring your pet at the time of the reservation.
Are there grocery stores and restaurants nearby the apartment?
Our apartments are located in the historic center of Rome where all services are easily accessible. We’ll provide you with our Rome guide which is full of useful addresses to refer to during your stay with the email confirmation for your reservation.
What do I do if I have any problems during my stay?
We guarantee assistance to our guests through a dedicated telephone number available outside office hours.
In the event of any issues or disturbances caused by guests in our apartments, any associated costs are their responsibility.
What is the cost of a tourist taxi in Rome?
The tourist tax for the city of Rome is 3,50 € per person and per night. Children under the age of 10 years are excluded. We will ask for the tourist tax at the moment of check-in at the apartment.
Taxi & Transfer
Is it possible to reserve a taxi to the airport?
Absolutely! To request information or reserve the service, refer to our page TAXI SERVICE.
To reserve the service at least 48 hours before you arrive, simply let us know your airline, flight number, arrival airport (Fiumicino or Ciampino), and estimated arrival time.
We will confirm with you via email.
Do I need to leave a tip for the taxi driver?
In Italy tips are not obligatory. If you are happy with the service, you can leave a few euros as a tip.
How will I find the taxi driver?
The taxi driver will wait for you at the exit of the terminal, holding a sign with your name.
Is it possible to pay the taxi with a credit card?
The machine needed to accept credit card payment is only available in some taxis. Please let us know when you request the taxi that you will pay with a credit card.
Do I need to call ROMAC when I arrive even if I take your taxi?
Yes, we kindly ask that you call us when you arrive to confirm your check-in time.
How long does it take to reach the airport? When do you suggest to reserve the taxi to the airport?
The trip from our apartments varies between 40 and 60 minutes. We suggest that you reserve the taxi at least 1 hour before you’d like to be at the airport.
I have a lot of luggage with me, will it all fit in the taxi?
The price of the taxi is calculated by the number of people and includes 1 hand bag per person. If you are travelling with several bags or large pieces of luggage, it’s better to reserve a larger taxi with more space. Depending on the size of your luggage and number of pieces, there may be an additional cost per bag.
We’ll arrive in two groups, how should we reserve a taxi?
The reservation will be made with the information for the flight that arrives later. We ask that you please provide us with the information for both flights.
Our group needs to reach two different addresses. Can we reserve just one taxi?
Yes, you can reserve a single taxi and communicate both addresses. The taxi will make additional stops at a cost of 5€ per stop as long as the addresses are within 5 km from each other. Otherwise you will need to reserve 2 different taxis.
Guides & Tours
Is it possible to get the menu in advance?
Yes. The menu we propose is at the chef’s discretion and may change according to the season and availability of the ingredients. The menu is always composed of an appetizer (bruschetta with fresh tomatoes and basil, a selection of regional cold cuts and cheeses, or small quiches filled with cherry tomatoes, olive oil and ricotta), an entrée (rice or pasta), a second course with sides (meat or fish) and finished with a sweet dessert (tiramisu). You can tell us your personal preference in advance so we can adapt the menu as much as possible.
Is it possible to go to the market and do the shopping together with the chef?
No, the chef will take care of the grocery shopping in advance.
Can we participate in cooking lessons?
Yes, you can assist the chef during the preparation for your dinner! This experience is very instructive: the chef will be happy to respond to any question about cooking, food and the kitchen that you may have, and even tell you some of his secrets.
Do you offer menus for vegetarians? Vegans?
We can prepare menus for vegetarians and vegans. Tell us your preferences in detail when making the reservation!
It’s our grandma’s birthday! Could you bring a cake for us?
Of course! Send us your budget ideas and we’ll make you an offer for this service.
Do we need to be home while the chef is cooking?
There is no need to stay at home if you have reserved an apartment with ROMAC. We will take care of everything, and you just need to enjoy the dinner!
Do children pay? Even if they don’t eat?
Yes, we offer a discount of 50% on the full price for adults for children up to 7 years of age. At 7 years of age we’re sure that your kids will appreciate the tasty dishes prepared by our chef!
If your little ones won’t eat at all just let us know so we can adjust the quantity of ingredients based on the number of actual participants at the dinner.
I have not booked an apartment with ROMAC. Can I still book your chef service?
Yes, generally it is possible to reserve an evening with the chef also in apartments that are not managed directly by ROMAC. In these cases we will ask for a credit card as a guarantee and will send you a list of items that we require for the chef.
What is the cancellation policy?
You can cancel the dinner free of charge up to 48 hours before the dinner.
Do you have a special menu for people with intolerances or allergies?
Yes, just inform us about your specific intolerances during the reservation process. Please be sure to specify all intolerances so that we can adapt the menu accordingly.
If you have a SEVERE LIFE THREATENING food allergy, unfortunately we will NOT be able to guarantee a meal that excludes these allergy-causing food elements.
We do our best to exclude any food items that may cause a discomfort or intolerance to you.